钻石吧 · CustomerSe

详细描述

Pay: $3,500.00 - $4,000.00 per month * Please note that this position will train in Rancho Cucamonga for 1-2 months before transitioning to West Covina. Job Description: We are seeking a dedicated Customer Service Representative specializing in Logistics and Carrier Support to join our dynamic team. This role is responsible for customer communication, shipment issue resolution, and carrier (FedEx) billing and dispute support. Please note this position does not involve warehouse floor operations such as picking, packing, loading, or physical inventory handling. Kevestigate shipment issues using shipping platforms and tracking systems - Assist customers with FedEx billing disputes and claims, including:Reviewing invoices and accessorial charges - Verifying billing responsibility (shipper / third-party / recipient) - Collecting and organizing required documentationSubmitting and following up on disputes with FedEx - Coordinate with internal teams (operations, finance, warehouse) to resolve shipment or billing discrepancies - Track case status and provide timely updates to customers - Maintain accurate and complete case documentation for reference and audit purposes Skills - Prior experience working with FedEx, UPS, or other parcel carriers - Experience handling billing disputes, claims, or freight invoice reviews - Familiarity with FedEx Billing Online or carrier claim processesExperience with third-party billing scenarios - Understanding of US domestic shipping and carrier charge structures - Shipber system experience is NOT mandatory, but is considered a strong plus - Basic proficiency in Excel or Google Sheets Requirements - Fluent in both English and Chinese (written and verbal) － REQUIRED - 1+ year of experience in logistics, shipping, transportation, or e-commerce customer service - Experience with shipping or logistics systems (TMS, WMS, or shipping platforms) is required - Strong customer communication skills with the ability to explain complex issues clearly and professionally - Detail-oriented, well-organized, and strong follow-up skills - Comfortable working across multiple systems and coordinating with cross-functional teams Job Type: Full-time, In-person Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance